Shipping policy
All shipments are sent by USPS, FedEx, UPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.
We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
WHERE ARE YOU LOCATED AND WHERE DO YOU SHIP FROM?
Your orders shall be shipped out from our warehouse located at: Vietnam and Asia factory.
DO YOU SHIP WORLDWIDE?
United States:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Puerto Rico, Washington DC, Hawaii, Rhode Island.
We provide shipping to these countries:
Israel, Singapore, South Korea, Austria, Belgium, Bulgaria, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Romania, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada, Portugal
DO YOU OFFER DELIVERY TO MILITARY APO/FPO ADDRESSES?
No, we can not send shipments to Military APO/FPO addresses.
SHIPPING FEE
| Location |
Shipping Cost |
|
United States |
$8.95 Free Shipping Over $150 |
|
Alaska & Hawaii &Guam & Puerto Rico & Rhode Island & other USA Island |
$25 |
| Canada & Europe | $12.95 |
| Australia & New Zealand |
$12.95 |
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
SHIPPING & HANDLING TIME
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Handling Time:
10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
|
LOCATION |
*ESTIMATED SHIPPING TIME |
|
United States |
7-10 Days |
|
Canada, Europe |
10-15 Days |
|
Australia, New Zealand |
10-15 Days |
|
Alaska & Hawaii &Guam & Puerto Rico & Rhode Island & other USA Island |
2-4 Weeks |
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 10 business days, please contact us.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.
As of July 1, 2021, the European Union (EU) will remove the Value Added Tax (VAT) exemption for low-value imported goods (i.e. all goods with a value of up to €22*). As a result, all commercial imports into the EU will be subject to VAT and require a Formal Customs Declaration. Therefore, kindly be informed if your shipping address is located in the EU area:
1. VAT to EU countries is charged in advance
2. Declare prices usually much lower than the actual price that you bought so that VAT can be the lowest as possible. In case you're called to make clearance and asked for purchasing invoices by customs (which rarely happens), kindly contact us in advance.
Contact us:
Email: contact@cuztomshoes.com
Head Office: 14 Phan Ton, Dakao, District 1, Ho Chi Minh City, VN
Mailing Address: 834-F S Perry Street Unit #1468, Castle Rock, CO 80104 USA