FAQs

All items offered on Cuztomshoes.com are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

Notice: The shoes were packaged for shipping shortly after being completed so the pungent odors of the new leather and some other materials are inevitable.

Especially with leather shoes, there is also the ink smell due to they are custom shoes printed with designs.

In addition, we have put a deodorizing chip inside the shoes. So when you receive the goods, please take the shoes out of the package and let them sit for a few days in a well-ventilated area to reduce the smell.

SHIPPING & HANDLING

Delivery Time = Handling time + Shipping time

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Handling Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.

Standard Shipping: 7 – 10 business days (in regular seasons) or more depends on holiday seasons.

International Shipping: 1 – 4 weeks (in regular seasons) or more depends on holiday seasons.

At the moment, our shipping cannot deliver to US Military bases. We apologize in advanced for this inconvenience.

HOW LONG DOES DELIVERY TAKE?

Shipping time depends on your location.

For United States orders, please allow 7-10 business days (average) for the items to arrive.

For Canada, Australian, and New Zealand orders, please allow 14-26 business day (average) for items to arrive

For United Kingdom orders, please allow 4-6 weeks for your order to arrive. Due to custom policies of United Kingdom, our deliveries to the U.K take the longest.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact@cuztomshoes.com or contact us page or leave a message on the online chat.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Cuztomshoes ships products worldwide every day. Shipping is available for most countries around the world.

I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)
 

Cuztomshoes ad heres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

CANCELLATIONS

If you change your mind about your purchase, please sending us an email to contact@cuztomshoes.com and provide your order number and the modification you would like to make.  We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service through email contact@cuztomshoes.com

I tracked down my order and the status says Return to Sender, what should I do?

In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement. For UAE / HK customers, please ensure to provide your PO Box or Zip Code (whichever is available) so your local post office can deliver your order(s) to your mail box or door step.

The tracking site says Delivered but I haven’t received my order yet.

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.